The safety of customer data is undoubtedly one of the most important security aspects of GraphicMail

Security breaches are a growing problem at the heart of the internet. Keeping your information safe is a highly specialized field, but most businesses unfortunately put it at the bottom of their list of priorities.

GraphicMail has implemented processes to maintain the integrity of all data, to prevent loss of data and to ensure that list management and sending platforms function optimally.

Frequently, hacking groups break into vulnerable sites using simple techniques, directly attacking penetrable servers and looking for weaknesses in code

“Our application is written with malicious attacks in mind. We use external companies to conduct monthly attacks on our code to look for any loopholes. We also undergo a network audit every few months to make sure our security is in order.” - Ernie Retief, GraphicMail CTO

Our datacenter is protected by the latest in technology. We have a setup that protects our entire infrastucture and that of our customers via:

• Cisco Firewalls
• Secure SSL Certificates
• Daily Backups
• Disaster Recovery Procedures
• Private Racks
• Redundant Hardware

One of the most important issues facing email marketing service providers (ESPs) today is undoubtedly the ability to deliver, or "deliverability".

Due to a high proliferation of spam, Internet Service Providers (ISPs) have implemented strict policies for the sending of emails. The upkeep of a good reputation is therefore the key to success for any ESP. GraphicMail has developed a powerful engine which allows us to maintain delivery rates above 97%. Our engine monitors all activities of the sending servers and performs load balancing of different IPs.

To protect and improve the reputation of our clients, we closely monitor every email sent through our infrastucture.

GraphicMail has developed a system to manage and control complaints efficiently; this means that any complainants for any email send are immediately added to your account blocklist and suppressed from any future sends, allowing our clients to keep their subscriber databases targeted and clean.

The number of complaints received influences the reputation of our clients - the more complaints, the worse the sender reputation. This means; the fewer complaints, the better a reputation our customers get, the more their delivery rates increase!

GraphicMail is a member of the internationally recognised ISP ReturnPath. This program facilitates the detection of "false positives", which are emails that have been mistakenly filtered as spam.

GraphicMail is committed to protecting their clients' privacy and complies with current legislation regarding safety and security, in accordance with the following acts of law:

• Law 34/2002 of Services of the Information Society and Electronic Commerce.
• Law 7 / 1998 on General Conditions of Contract.
• Royal Decree 1906/1999 regulating telephonic and electronic contracting with general conditions in the implementation of Article 5.3 of Law 7 / 1998.
• General Law 26/1984 for Protection of Consumers and Users.
• Law 59/2003 of December 19 on electronic signatures.
• Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995.